If I state the names McDonalds or Dominos to you what thoughts pass through your mind? Do you think of a well known Scottish family name and a popular pastime played with small black wood blocks? I would propose that for lots of individuals the first thought in their head was essentially 2 well-known fast food eating places. This is certainly the power of branding.
Branding is important in support of the simple aim that a possible consumer could already have a notion about what to expect from a business. This may naturally operate both ways:-
Benefit of brand recognition in a franchise business
Combined with a franchise business model, a strong branding will often influence a shopper in your favour when selecting between a brand recognised franchise business or an unbranded choice. This only performs as long as a positive message is maintained across the franchise network regarding the brand to make sure that potential buyers have a very favourable view on your business when it comes to anticipated value of services or products provided. In practice, customers ought to feel relaxed to try any franchised store in the familiarity that their expectations will be met about that brands value and service, even when they have never before been to that shop. The brands status gives them confidence.
Disadvantages of brand recognition in a franchise business
It’s worth considering that if one outlet provides weak service then this could taint the whole network in the buyers psyche. In these days of social networks and open web discussion, poor service can expand like wildfire. A broadly advertised Youtube video detailing a certain air carriers weak handling of a travelling artists instrument shows the ability of this wide open communication and also affect it might have over a branded company. While the recording was probably vastly amusing for the eight million odd people that saw it, the stocks in the air carrier bombed ten percent as soon as this recording was let loose costing the company $180 million and incalculably more in lost buyer devotion. Only one example of how an isolated occasion may turn out to be really expensive to an entire network.
Therefore what does this signify to me?
When researching franchise opportunities, considering the companies brand history is something you’d do nicely to mull over. What do purchasers think about the branded company? What’s being said on the internet in debate boards and social networks? Although it’s clearly advisable to take a balanced view (as discontent is usually voiced considerably more brashly than satisfaction), these things can make a difference when selecting where to place your hard-earned cash. It’s worth remembering on the other hand that no one expects perfection, although they do insist on wrongs to be righted quickly and efficiently.
Thoroughly thought-out, the branding of a franchise may be of major benefit, gives confidence and attracts consumers. Only be sure you’re properly clued-up of what’s being said in regards to the brand and how the franchisor handles adverse media.